09ber's Privacy Policy

09ber ("we", "our", "platform") is committed to providing a safe and enjoyable online gaming environment for users in Bangladesh. In this privacy policy we clearly explain what information we collect when you use 09ber, why we collect it, how we use it, and how we keep it secure. This policy should be read together with our Terms & Conditions.

When you create an account on 09ber or use the platform, we may collect various types of information. This information falls into two main categories:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment details — information required for bKash, Nagad, Rocket, or bank transfer
• National ID or other government-issued document details for identity verification
• What you share when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system information
• Cookies and session data (see Section 6 for details)
• Your gaming activity and transaction history on the platform
• Login and logout times, and time spent on the platform
• Information about which pages you have visited

09ber uses your information only for specific and legitimate purposes. We never collect unnecessary information, and what we do collect is used only for the following:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To manage gaming services, bonuses, and promotions.
• Financial Transactions: To process deposits and withdrawals — from ৳500 upward for all transactions.
• Identity & Age Verification: To ensure only users aged 21 or above can use the platform.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Support Services: To assist you through 24/7 live chat and email support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and further improve the platform.

09ber does not sell your personal information to third parties. However, information may be shared to a limited extent in the circumstances described below:

3.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and fraud prevention. These partners operate under our instructions and may not use the information independently.

3.2 Legal Requirements

Information may be provided to fulfil court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases we follow the guidance of the law.

3.3 Business Restructuring

In the event of a company merger, acquisition, or other lawful business restructuring, user information may be transferred. In such situations the new operating entity will also be bound to follow the same privacy policy.

To ensure the security of your information, 09ber follows industry-standard technical and administrative safeguards:

• SSL/TLS Encryption: High-grade encryption is used for every data transmission.
• Password Hashing: Your password is never stored in plain text; advanced hashing algorithms are used.
• Restricted Access: Only authorised personnel can access user information.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Firewall & Intrusion Detection: Multi-layered security technology is used to prevent unauthorised access.
• Data Backup: Encrypted backups are maintained to keep information safely stored.

We retain your information for as long as necessary to fulfil the purpose for which it was collected. The retention period for different types of information is as follows:

• Account Information: For as long as your account is active and, after closure, for as long as required to meet legal obligations.
• Financial Transaction Records: For the period determined by accounting and legal requirements.
• Support Communication History: For a set period to improve service quality.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

09ber uses cookies and similar technologies to ensure the platform functions correctly and to provide a better user experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Without them the platform will not function properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Collect information to understand usage patterns on the platform. This data is aggregated and anonymous.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the platform to not work properly.

As a user of 09ber, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it. Please contact our support team to do so.

7.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting support.

7.3 Right to Erasure

In certain circumstances you have the right to request deletion of your personal information. However, we are required to retain information necessary to meet legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. To do so, contact us via the support email or live chat.

7.5 Right to Data Portability

You have the right to request the information we hold about you in a structured and commonly usable format.

09ber is strictly for adults — this platform operates for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.

Completing the age verification process at the time of account registration is mandatory. If we learn that a person has created an account while under the age limit, that account will be closed immediately and the related information will be deleted.

Your financial information — in particular details for bKash, Nagad, Rocket, or bank transfer — is stored to the highest privacy standards.

• Encrypted connections are used when processing payment information.
• Complete payment details are not stored on our servers — only the necessary reference information is kept.
• Reliable and recognised partners are used for payment processing.
• A record of every transaction is securely stored, and you can review your history at any time.

09ber reserves the right to amend this privacy policy as needed. If significant changes are made, we will:

• Update the date on this page.
• Send a notification to your registered email.
• Display a clear notice when you log in to the platform.

Continued use of the platform after changes means you have accepted the revised policy. For significant changes we will make a separate effort to obtain your consent.

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact the 09ber support team:

We are always committed to protecting your rights. 09ber believes that transparency and honesty are the foundation of a long-term, trusted relationship. We also encourage you to read our Responsible Gaming guidelines and Terms & Conditions page.